When you are answering the Terms of Service questionnaire, you will be asked if the customer needs to return the goods to you to receive a refund. To answer this question, please select one of the below options:
- Yes: select this option if the customer will need to return the goods to you to receive a refund. This option is commonly selected when the items sold can be resold to another customer upon their return to you (e.g. the item was returned because the customer did not like it or because it was the wrong size but is not damaged so it can be resold to another customer).
- No: select this option if the customer can keep the goods and will not need to return the goods to you to receive a refund. This option is commonly selected if perishable items such as food or flowers are sold and you cannot resell those items to another customer if you were to receive them back. This option is also commonly selected if the only reason for receiving a refund is that the items came in broken or damaged and cannot be resold to another customer.