When you are answering the Terms of Service questionnaire, you will be asked if the buyer will be responsible for paying shipping costs. You are being asked this question because you selected that the buyer will need to return the goods to you to receive a refund. Select "yes" to this question if the buyer will need to pay for the cost of shipping on the return. Select "no" to this question if you will be paying for the shipping on the return (e.g. you provide the customer with a pre-paid shipping label that you paid for).