When you are answering the Terms of Service questionnaire, you will be asked if you will return the deposit to the customer if the customer cancels their purchase. You are being asked this question because you selected that you ask your customers to provide a deposit.
A deposit is a customer's way to reserve your goods, services, or digital products. A deposit is usually a small percentage of the total purchase price.
Select "yes" to this question if you will return the deposit to the customer if you cancel their purchase. Please note that this question applies to situations in you cancel the purchase of your own volition (e.g. you ran out of the materials used to make the goods or you are ill and cannot perform the service), and not when the customer requests a cancellation themselves.