When you are answering the Terms of Service questionnaire, you will be asked if you will refund the costs of lodging a warranty claim if a customer incurs such costs. You are being asked this question because you selected that you provide certain warranties on the goods, services, or digital products that you sell on your website. Costs that arise when lodging a warranty claim can include the costs of shipping documents to you that prove that the item does not meet its warranties, costs of printing images that prove that the item that the item does not meet its warranties or costs of shipping the item back to you to show that it does not meet its warranties. Select "yes" to this question if you will refund such costs to the customer. Select "no" to this question, if such costs will be the customer's responsibility and you will not refund such costs to the customer.