When you are answering the Terms of Service questionnaire, you will be asked how the customer can cancel the automated renewals. You are being asked this question because you selected that you offer subscriptions that automatically renew. Since customers have to be offered a way to cancel the automated renewals of subscriptions (you cannot charge a customer for a subscription indefinitely without their ability to cancel), to answer this question, you will need to select a method on how a customer can cancel their automated renewals. In this case, you can choose between cancelling by phone, email, address, through the website or other (select other if the other options do not apply to you) and enter in how a customer can contact you to cancel their automated renewal.