To answer this question, please select how the customer can cancel automatic renewals of their subscription (i.e. ask to not be charged for the subscription). Automatic renewals of a subscription mean that the customer’s card on file is charged automatically and the subscription renews without the customer having to take any further action. A subscription is an arrangement whereby goods, services or digital content are sold periodically, rather than individually. A subscription is also where regular payments are charged to a customer to receive goods, services, or digital products (e.g. a customer pays $10.00 per month to receive a magazine every month). To answer this question, please select one or more of the following options:
Phone number: please select this option if the customer needs to call you to cancel their automatic renewals. If you select this option, you will be asked to provide a phone number that the customer must call into the field provided;
Email: please select this option if the customer needs to send you an email to cancel their automatic renewals. If you select this option, you will be asked to provide an email address that the customer must send the email to into the field provided;
Postal address: please select this option if the customer needs to mail you a letter to cancel their automatic renewals. If you select this option, you will be asked to provide an address that the customer must sent the letter to into the field provided;
Through the website or application: please select this option if the customer needs to cancel their automatic renewals through a page or a portal on your website or application;
Other: please select this option if none of the above options apply to you. If you select this option, you will need to input the contact method that the customer must use to cancel their automatic renewals.