Did you recently instal the Usercentrics consent solution onto your website and notice a blocker message looking similar to this:
There is no 'accept' button and no ability for website visitors to load this script/feature. This is due to Usercentrics' auto-blocking third party scripts, which is a privacy best practice, but we need to update Usercentrics so that it understands that we want this script to load when we get proper consent from our website visitors.
This article will help you resolve this issue.
Here is a step-by-step video explainer discussing what happened, and how to resolve this issue:
Watch this video here: https://vimeo.com/1102770018?dnt=1
Written instructions:
1. Log into your Termageddon account (https://policies.termageddon.com)
2. Click into your license
3. Click 'edit' for the Cookie Policy and Consent Tool
4. Scroll to the bottom and click the gray 'add Service' button
5. Select 'pre-defined' and search for the third party Service. Here is a list of common third party Services:
Youtube Video Google Maps Calendly Spotify reCaptcha* Wistia Hubspot Hubspot Forms** JotForm
*reCaptcha is primarily used for security purposes. Upon adding this Service, under 'General', you can change the category to Essential to ensure it loads regardless of user consent choices. This is outlined in more detail in the video explainer above.
**Hubspot Forms is a Service that is separate from the standard "Hubspot" Service. This is due to Hubspot offering several different types of scripts for their customers. If your hubspot form is blocked, chances are you need to add the pre-defined Service "Hubspot Forms". Changing the Category to Essential means the form will display, regardless of consent choices (explained further in video).
6. Add the pre-defined Service by clicking 'add Service' at the bottom
7. Click 'next', completing the steps.
Now, visit the website in a fresh incognito window. When the consent banner displays, you can click 'more information' to confirm all new Services are now listed. Then click 'accept all' and visit the page(s) with the third party embed to ensure it is properly loading.
More information:
1. Styling the auto-blocker message with CSS