To answer this question, please select “yes” if you offer refunds to customers. A refund is a repayment to a customer of the money that they paid you for the goods, services, or digital products that they purchased on your website or application. Refunds take place only after goods have been delivered to the customer, services have been performed or digital products have been delivered (as opposed to cancellations which happen prior to these events taking place). If you do not offer refunds to customers, please select “no” to this question.