To answer this question, please enter the name of the Australian external privacy dispute resolution scheme that you participate in. An external dispute resolution scheme is one that the Australian Information Commission has recognized under the law as a way to handle particular privacy-related complaints. External dispute resolution schemes are used for privacy-related complaints that arise with the following types of entities: 

  • Banks;

  • Electricity, gas or water providers; 

  • Financial planners; 

  • Insurers; 

  • Mortgage brokers; 

  • Public transportation providers; 

  • Superannuation funds; 

  • Telecommunications; and 

  • Tolling. 


You can find the full list of external dispute resolution schemes here.

Related privacy law 

Australia Privacy Act 1988