To answer this question, please select “yes” if you participate in an Australian external privacy dispute resolution scheme. An external dispute resolution scheme is one that the Australian Information Commission has recognized under the law as a way to handle particular privacy-related complaints. External dispute resolution schemes are used for privacy-related complaints that arise with the following types of entities: 

  • Banks;

  • Electricity, gas or water providers; 

  • Financial planners; 

  • Insurers; 

  • Mortgage brokers; 

  • Public transportation providers; 

  • Superannuation funds; 

  • Telecommunications; and 

  • Tolling. 


You can find the full list of external dispute resolution schemes here. You should select “yes” to this question only if you have filed paperwork to opt in to participate in an Australian dispute resolution scheme. If you do not participate in an Australian dispute resolution scheme, please select “no” to this question. 


Related privacy law 

Australia Privacy Act 1988