To answer this question, please select “yes” if you will return the deposit to the customer if you (and not the customer) cancel their purchase.
A deposit is usually a small percentage of the total purchase price. For example, if you sell paintings, you may ask a customer who is interested in a painting to give you a deposit which would enable the painting to be placed on hold and thus it would not be sold to any other customers.
A cancellation takes place when, for any reason (e.g. you were sick and cannot perform the service or you found out that you do not have the goods the customer purchased in stock), you need to rescind the customer’s purchase. A cancellation takes place prior to shipment (if the customer purchased goods), download (if the customer purchased digital products), or performance (if the customer purchased a product).
If you will not return the deposit if you (and not the customer) cancel their purchase and will instead keep the deposit, please select “no” to this question.