When can you cancel the customer's purchase?

To answer this question, please select when you can cancel the buyer’s purchase.  A cancellation takes place when, for any reason (e.g. you were sick and cannot perform the service or you found out that you do not have the goods the customer purchased in stock), you need to rescind the customer’s purchase. A cancellation takes place prior to shipment (if the customer purchased goods), download (if the customer purchased digital products), or performance (if the customer purchased a product). To answer this question, you may select one or more of the following options: 

• Prior to shipment: you can cancel the buyer’s purchase anytime before you ship the goods to them; 

• Prior to download: you can cancel the buyer’s purchase anytime before they download the digital products that they purchased; 

• Prior to performance of the service: you can cancel their purchase anytime before you start performing the service that they purchased; 

• Other: please select this option if the above options do not fit your business. If you select this option, you will be able to enter in your text for when you can cancel the buyer’s purchase into the field provided.