Will you return the deposit to the customer if they (the customer) cancel their purchase?

To answer this question, please select “yes” if you will return the deposit to the customer if they (the customer) cancel their purchase. 

A deposit is usually a small percentage of the total purchase price. For example, if you sell paintings, you may ask a customer who is interested in a painting to give you a deposit which would enable the painting to be placed on hold and thus it would not be sold to any other customers. 

A cancellation takes place when the buyer changes their mind about their purchase and asks not to receive the item prior to shipment (if they purchase goods), download (if they purchase digital products), or performance (if they purchased a service).

If you will not return the deposit if the customer (and not you) cancel their purchase and will instead keep the deposit, please select “no” to this question.