Will the customer receive a refund if they cancel their purchase?

To answer this question, please select “yes” if the customer will receive a refund if they (the customer) cancel their purchase. A cancellation takes place when the buyer changes their mind about their purchase and asks not to receive the item prior to shipment (if they purchase goods), download (if they purchase digital products), or performance (if they purchased a service).  A refund is a repayment of the money that the customer paid you for the goods, services, or digital products that they purchased. If you will not provide a refund (and instead will keep your customer’s payment) if the customer cancels their purchase, please select “no” to this question.