To answer this question, please select the remedies that are available to the purchasers of the goods, services, or digital products that you sell on your website or application (or through a third party portal). Remedies are ways that you will make the customer whole if the goods, services, or digital products that you sell to them are deficient (e.g. the individual purchased a painting and it has a large slash through it because it was damaged during shipping). To answer this question, you may select one or more of the following options: 

  • Repair: please select this option if you will repair the item so that it meets the description, warranty, or the customer’s expectations (e.g. if you sell a washing machine and it does not turn on, you will repair it so that it does turn on); 

  • Replacement: please select this option if you will replace the item that is deficient with one that is not deficient (e.g. if you sell pens and they leak ink, you will replace them with different pens that do not leak ink); 

  • Price reduction: please select this option if you will reduce the price of the good, service, or digital product to take into account the loss of value caused by the deficiency (e.g. if a customer purchased a pen for $10.00 and it does not have a cap, you will refund the customer $2.00 to compensate for the lack of a cap); 

  • Reject the goods, services, or digital products: please select this option if the customer can reject any deficient goods, services, or digital products and then request a refund from you; 

  • None: please select this option if you do not offer any remedies to customers; 

  • Other: please select this option if you offer a remedy that is not shown on the answer options list provided above. If you select this option, you will be asked to provide a description of the remedy that you offer in the field provided. 


Please note that if you sell goods, services, or digital products to consumers in the United Kingdom and/or Australia, the consumer protection laws of those countries may require you to make the following remedies available to purchasers: 

  • Repair; 

  • Replacement; 

  • Price reduction; 

  • The right to reject the goods, services, or digital products.