To answer this question, please select “yes” if the customer will receive a refund if you cancel their purchase. A cancellation takes place when, for any reason (e.g. you were sick and cannot perform the service or you found out that you do not have the goods the customer purchased in stock), you need to rescind the customer’s purchase. A cancellation takes place prior to shipment (if the customer purchased goods), download (if the customer purchased digital products), or performance (if the customer purchased a product). A refund is a repayment of the money that the customer paid you for the goods, services, or digital products that they purchased. If you will not provide a refund (and instead will keep your customer’s payment) if you cancel their (the customer’s) purchase, please select “no” to this question.