To answer this question, please select the type of refund that the customer will receive if you cancel their (the customer’s) purchase. A cancellation takes place when, for any reason (e.g. you were sick and cannot perform the service or you found out that you do not have the goods the customer purchased in stock), you need to rescind the customer’s purchase. A cancellation takes place prior to shipment (if the customer purchased goods), download (if the customer purchased digital products), or performance (if the customer purchased a product). A refund is a repayment of the money that the customer paid you for the goods, services, or digital products that they purchased. To answer this question, please select one of the following options:
Full refund: please select this option if you will return all of the money that the customer paid you for the goods, services, or digital products that they purchased;
Partial refund: please select this option if you will return a portion of the money that the customer paid you for the goods, services, or digital products that they purchased.. You should select this option if you deduct any money from the refund for any reason, such as taxes, shipping costs or credit card processing fees from the full purchase price prior to issuing a refund.