To answer this question, please select when the buyer has the ability to request a refund. A refund is a repayment to a customer of the money that they paid you for the items that they purchased on your website or application. Refunds take place only after goods have been delivered to the customer, services have been performed, or digital products have been delivered or accessed (as opposed to cancellations which happen prior to these events taking place). To answer this question, please select one of the following options: 

  • Anytime: please select this option if the buyer can qualify for a refund anytime after they make their purchase. This means that the buyer can qualify for (and receive) a refund days, weeks, months or even years after they make their purchase; 

  • Time period: please select this option if the buyer can qualify (and receive) a refund within a specific period of time only (eg.g. Within 10 days after making their purchase). If you select this option, you will be able to select the time period during which buyers can qualify for a refund.