To answer this question, please select “yes” if customers need to return the goods that they purchased to you in order to receive a refund. A refund is a repayment to a customer of the money that they paid you for the goods, services, or digital products that they purchased on your website or application. Refunds take place only after goods have been delivered to the customer, services have been performed or digital products have been delivered (as opposed to cancellations which happen prior to these events taking place). This option is usually selected when the goods sold can be resold to another customer upon their return to you (e.g. the item was returned because the customer did not like it or because it was the wrong size but the item is not damaged so it can be resold to another customer.
Please select “no” if the customer can keep the goods and will not need to return the goods to you to receive a refund. This option is commonly selected if the goods are perishable items such as food or flowers and you cannot resell those items to another customer if you were to receive them back. This option is also commonly selected if the only reason for receiving a refund is that the items came in broken or damaged and thus cannot be resold to another customer.