To answer this question, please select the reasons that will qualify the buyer for a refund (meaning that the buyer needs to meet one or more of the following conditions to receive a refund):
The good, digital product or service failed to meet the warranties, if any: please select this option if the buyer will qualify for a refund if the good, digital product or service that they purchased from you failed to meet the warranties that you offer for the item. A warranty is a promise regarding good, service or digital product. For example, if you sell tea kettles and warrant that the tea kettle will not leak water within the first year of use, the buyer will qualify for a refund if the tea kettle does leak within the first year;
With receipt: please select this option if the buyer will need to have a receipt and present such a receipt to you in order to receive a refund;
Didn’t like: please select this option if the buyer will qualify for a refund if they did not like (for whatever reason), the good, service, or digital product that they purchased from you;
Wrong size: please select this option if the buyer will receive a refund if they were shipped or provided with an item that was the wrong size from what they originally order (e.g. buyer purchased a medium-sized shirt and received an small-sized shirt);
Wrong color: please select this option if the buyer will receive a refund if they were shipped or provided with an item that was the wrong color from what they originally ordered (e.g. buyer purchased a green toaster and received an orange one);
Wrong description: please select this option if the buyer will receive a refund if they were shipped or provided with an item that is described differently on your website or application (e.g. buyer purchased a short sleeve shirt and received a long screen shirt);
Unable to download: please select this option if the buyer will qualify for a refund if they were unable to download the digital products that they purchased;
Incompatible with third party software or hardware: please select this option if the buyer will receive a refund if the digital products that they purchased do not work with third party software or hardware (e.g. they attempted to download a course book but were unable to open it using Microsoft Word);
The wrong product or service was provided: please select this option if the buyer will receive a refund if the wrong product or service was provided to them as opposed to the product or service that they actually purchased (e.g. the buyer purchased a course but received a music video or the buyer purchased a car wash service but their car was painted instead);
Other: please select this option if the above options do not fit your business. If you select this option, you will be able to input the reason(s) for a refund into the empty field provided.