To answer this question, please select “yes” if you will issue refunds if a donor asks for one, without them having to provide a reason for requesting a refund or having to provide a certain reason to qualify for a refund. If the donor has to meet certain conditions to qualify for a refund (e.g. they made a donation in the incorrect amount), please select “no” to this question. If you select “no” to this question, you will be able to select the reason(s) that the donor must have to be able to receive a refund.