Will you collect the goods from the customer after you approve their refund request?

To answer this question, please select “yes” if you will collect the goods from the consumer by picking them up from a particular location (e.g. the consumer’s home) after you have approved their refund request. If you will not collect the goods from the consumer and the consumer will be required to ship the goods back to you or if the consumer will be able to keep the goods, please select “no” to this question.