To answer this question, please select how the donor can cancel the automated renewals of their subscription (i.e. ask to not be charged for the subscription at the next renewal date). Automatic renewals of a subscription mean that the donor’s card on file is charged automatically and the subscription renews without the donor having to take any further action. A subscription is where the donor is charged for a donation at regular intervals (e.g. $10 each month).
To answer this question, please select one or more of the following options:
Phone number: please select this option if the donor needs to call you to cancel the automatic renewals. If you select this option, you will be asked to provide a phone number that the donor must call into the field provided;
Email: please select this option if the donor needs to send you an email to cancel their automatic renewals. If you select this option, you will be asked to provide an email address that the donor must send the email to into the field provided;
Postal address: please select this option if the donor needs to mail you a letter to cancel their automatic renewals. If you select this option, you will be asked to provide an address that the donor must send the letter to into the field provided;
Through the website or application: please select this option if the donor needs to cancel their automatic renewals through a page or a portal on your website or application;
Other: please select this option if none of the above options apply to you. If you select this option, you will need to input the contact method that the donor must use to cancel their automatic renewals into the field provided.