To answer this question, please select when a buyer can cancel their purchase. A cancellation takes place when the buyer changes their mind about their purchase and asks not to receive the item prior to shipment (if they purchase goods), download (if they purchase digital products), or performance (if they purchased a service). To answer this question, you may select one or more of the following options: 

  • Prior to shipment: the buyer can cancel their purchase anytime before you ship the goods to them; 

  • Prior to download: the buyer can cancel their purchase anytime before they download the digital products that they purchased; 

  • Prior to performance of the service: the buyer can cancel their purchase anytime before you start performing the service that they purchased; 

  • Other: please select this option if the above options do not fit your business. If you select this option, you will be able to enter in your text for when a buyer can cancel their purchase into the field provided.