Will you refund the costs of delivery/shipping if the customer qualifies for a refund?

To answer this question, please select “yes” if you will refund the costs of delivery or shipping if the customer qualifies for a refund. For example, if a customer paid €10 for shipping the goods to them and they then qualify for a refund, you should select “yes” if you will refund the €10 to them in addition to the refund of the price that they paid. If you will not refund the costs of delivery or shipping if the customer qualifies for a refund, please select “no” to this question.